Reviews of Jeff Wyler Honda Auto Mall (Car Concessionaire)

Ryan Williams

I edited my 1 star post because of the follow up with Dawn Mouser and Ron Williams. I really appreciate the willingness to work with me thank you very much

Tom Zeillmann

Positive experience. I asked them to render a second opinion regarding a diagnosis a leading Big tire center have my son and was told the repairs they recommend were not necessary.

Linda Probus

As always, a courteous response to scheduling an appointment ( checking remaining driving life of front/ rear brakes for my CRV). Written estimate enables me to financially plan needed repairs). Friendly guys, clean facility. Thanks again.

Jessica Adams

David went above and beyond to make sure all I got a quality car at a great price. The manager was personable and made sure I left the lot happy.

David Robinson

GREAT EXPERIENCE!!! Enjoyed every single minute.

Tiffany Reed

Very quick service. Very polite.

Clay Hughes

I have been asking Maddie Leffler for a quote on a Passport for 3 days now and she keeps saying she'll give me the final price within the hour. I have been invited to the dealership by her but she wont give me the price of the vehicle that i am interested. This seems pretty sketchy. Buyer beware

Diana Rodriguez

We got a great price on our new van, a very fair offer for our trade in, and great customer service all around. Ismael was great to work with. It was a great experience and we would recommend them to anyone.

Tamara Keller

Greg was great. He bent over backwards to get everything for me that I needed. He went above and beyond.

Karen Sutton

Have never met so many nice and careing employees in one place. Best car buying experience every

Regina Rogers

My battery died today not far from the shop and George the service guy walked in heat with battery charger to assist me, when that didn't work he helped my boyfriend push my Honda pilot to the service center. George was awesome today, he went way above his job and I'm extremely grateful for his help.

Ashutosh shastri

I am having my Honda services since five years but now the service department is going to be worst day by day. Really disappointed. The advisor can not give perfect satisfaction to the customer. Some time they don’t work properly for our car. They should be very cooperative, try to help the customer and get everything done whatever needed.

Taylor Jackson

Very honest people. Would definitely do business here. Upfront and straight to the point. These guys know how to make a great customer experience. You have to checkout the dealership... largest Honda store in Kentucky!

Steve Williams

Best car buying experience ever the whole team they have are over the top excellence will buy again from here

Hellen Kaelin

Everyone was super friendly and helpful. Will definitely be going their from now on.

j r

Shady Dealer. Bait and switch scam. Internet price was listed as "$XXXX Final Price". After a test drive, I'm told that there is an additional $1500 that needs to be added to that price for maintenance work performed so the car would be ready to sell! So why not include that in the list price?? Total bait and switch. Their final number for the "maintenance work" and taxes/title/tags etc was $1800 more than what they advertised on their website. I'm not the only one with this experience....read the other reviews.....Buyer be ware!!

Bobbie Riggs

Well me and my granddaughter walked in and met our salesman . He took us to a room and we explained our situation and the amount we wanted to spend. He looked into several cars and came back with a deal to offer Nd made it very easy and relaxing. It was my granddaughters first cat Nd it was really the kind of car she wanted a Chevy. I hope to bring my other granddaughter in . She's so proud if her car going off to college. She drove it all around Thursday until right back tire light came on We will have to check into that. But thanks to everyone there especially our salesman. Thanks for a great experience

Gloria Brockman

I had an excellent experience during my visit. Everyone was courteous and polite. Service on my car was well done!!

Joseph Meers

Chelsea at the dealership is amazing. Great sales person, wonderful personality; all around great. IF I do come back, which is doubtful after this run around, she’s the only one I’ll deal with. I referred my brother to buy a vehicle almost two months ago and was told I’d receive a referral bonus- great. Not a big deal, just wanted to share the good service with my bro. Tell me why it’s been over a month and I’ve yet to receive my referral and they want to constantly give me the run around that it’s in the mail, there’s no estimated time of delivery, etc. I wouldn’t care at all had I not been promised and had I not convinced my brother to by a Honda instead of the BMW he was looking at. He should’ve went with the beemer. I bet they honor their word in a timely manor. Don’t make empty promises to your customers. It’s bad for business. Doubt I’ll ever see this check, but I’ll update my post if I get it. It’s just been so long maybe it “got lost in the mail.”

Nicole Smith

I had an amazing experience, the staff were very courteous and professional. Dawntay and Kalvin were especially helpful and made me feel right at home and comfortable in my experience. I would definitely recommend anyone looking to purchase a new car to go to Jeff Wyler Honda!

Sean Barbour

Very professional and courteous group. No overselling or double speak. Very good buying experience.

Yen Ng

Excellent customer service! We recently purchased a van from this location and we are very satisfied with the products and staffs. We first went to the Honda Dealership near St.Matthew looking for a family van but received bad service so we decided to look for another dealership and found Jeff Wyler online. We were greeted upon entering the door. Our sales representative Robyn did an amazing job assisting us in finding a perfect van. She was patience and informative and we are very happy with everything. Thank you for putting up with us. This is not the first time we purchased a Honda, in fact this will be our family 3rd Honda. However, this is the first time we received 5 stars services from a dealership. We kinda wish we have found out about Jeff Wyler a few years ago. Thank you Robyn and the rest of the staff for your excellent and friendly services.

Patrick Wedge

The dealership was friendly and the people within the dealership We're very professional. They were willing to work with me and put me in a vehicle that was good on gas.

Manny S

Excellent service! On the 4th of July we were driving from St. Louis to Cincinnati and my Pilot ran over a blown truck tire on the interstate. This caused a loud rattling noise from the chassis afterwards. We did not feel comfortable to keep driving so we called AAA which did not help a bit. At the time, all the auto repair shops were closed because of the holiday, so we had to book a hotel suite for the whole family that night. The next morning we called several nearby shops and none was going to open before 9 am. However, Wiley Honda’s courteous receptionist and service department were able to get us in without an appointment so that we may continue our journey. The manager George took my car in and the crew found the problem immediately and in less than one hour they were able to “bend” the rattling part of the muffler back to its original position, and because they did not change any parts, they did not charge me a dime. I am so grateful for their honest, efficient and hospitable service, which was really a godsend. Mr. Wiley, if you are reading this, my deep appreciation to you and kudos to George and the team! God bless you.

Charolette Arias

David Howells is the best! He is so kind and knowledgeable and really takes his time walking you through the process. We got an amazing deal on our 2019 Honda Pilot Touring and we will forever use Jeff Wyler Dixie Honda! We drove the extra 30 minutes to go to Jeff Wyler Dixie Honda after receiving terrible service for the second time at Louisville Honda. I will never go to another Honda Dealership again. Jeff Wyler Dixie Honda is a great dealership with fantastic staff. 10/10, Grade-A Service. Don’t forget to schedule an appointment with David Howell, you won’t regret it!

Kellie Burton

Very friendly and professional with excellent service!

Will Mosby

Bought my Civic in 2015 an just about every time I need anything done to it I go to Jeff Wyler Dixie Honda and the customer service is never lacking. As soon as you get there you pull up to the door an they hit the button to lift the door and you drive right in. When you get out of the car there is someone to greet you right away and find out what you need done. Recently had and oil change and transmission fluid change and I was there less than an hour. Great timely service with a smile!

Kimberly Allison

Just bought a Honda Pilot and had the best buying experience thanks to Steve, Izzy and Micah. Everyone was super kind and helpful and even played with my kids while I completed the purchase. Five stars all the way!

Joe Elder

The only thing good about this place was the cold soda. They showed me a car out of my price. I liked the car. They said 19500. Too much for me. I told them I wanted a car with under 50000 miles. They went to a related dealor and bought me a car to drive with 98000 miles on it. I declined to drive it. I said I would llke to look at a Civic. They found two Civics. One was sold The salesperson went to look for the stats on the Civic. I examined the car. Clearly a wreck. I showed the salesperson the cracked fender and scratches He asked if they could get the first car under the price range if I would look at it. They brought it back with a 72 month contract. I told them I would have to think about it. Then I noticed the sales price had a $1500 reconditioning fee tacked on. Of course I confronted them . A sales price is a sales price. The only time I was presented the 1500 reconditioning fee was on the credit contract not before. I got up and walked out.I may take an Consumer Protection Complaint against them and ask that their license to do business be suspended.

Juston Taul

18th June 2019 What a bad experience. Not only did I have to listen to some younger salesmen complain about buyers never wanting to pay "realistic" prices for cars, but I was lied to by the Sales Manager. I wanted a 2019 Honda Civic Touring edition. I was offered $406 a month for a 12,000 miles 36 month lease with $4,000 down. They tried the dealer added accessories scam on me as well. $2100+ extra for nitrogen filled tires, wheel locks, a few all weather mats, mud guards and paint protection that is actually done at the factory. Total scam. We walked away after the Sales Manager said he was only making $300 with the price he offered me. 100% false. Today I've been on the phone with other Honda dealerships and the best price I've been given so far is $296 a month for the same car with 15,000 miles per year for 36 months and $4000 down. Stay away from Jeff Wyler Honda Auto Mall. They will screw you out of your hard earned money.

Shelby Crace

Would definitely recommend TJ Jackson! Awesome salesman!

M Hicks

I had an almost impossible scenario, my community business needs destroyed my personal credit , getting a new car, for continued economic sustainability was almost impossible. William and Steve were able to see me as a person, and strategize onward mobility for my company and customers , thank you for your service to our community. Old Louisville Chili Bowl/Louisville Integrated Care

Jmeshia Burrus

Hmm , I spent 6 hours at this location just to be told that I would receive a call on Monday to come and sign and pick up my car.. Never did I receive THAT call. I did how ever receive a call asking me about my experience was. Which I am giving now. I have tried to call multiple times to speak with someone, The managers are not answering neither the business or cell phones that I was transferred to , my sales man will not return my text or call. very disappointed I am very strong about my credit and them running it THREE times and wasting my time is beyond me. Thought I was making the right choice I guess ill be going to Town and country

Kenny Nall

Service is wonderful as always, would have just been nice to know of the business being relocated.

Shirley Rice

Came in for regular service on my 2018 CR-V. As usual, the service department was outstanding. They go out of their way to make sure any questions you may have are answered and go over services that your car needs. The service department is why I keep coming back to this dealership.

Michael Coons

I purchased a 2018 Honda Accord Sport 2.0 with the help of Ismael Reyes. Ismael worked hard to be sure I was totally comfortable with the purchase price and completely satisfied with the delivery of the car. Herman the Sales Manager was also terrific to work with. Overall, great price, great experience, and I will be a repeat customer.

Jennifer Barz

Always friendly, welcoming, and the service is excellent.

Grant & Donna Metcalf

We have been using Jeff Wyler on Dixie for service for many years and been very happy with their prompt, courteous attention. I always call first to make an appointment and they work with me to find a time that is good for both of us. This time, I discovered that I was quickly losing air in a tire and stopped without an appointment. Dylan worked me in, the repair was made, and they had me safely back on the road in about 20 minutes. Once again, I'm well pleased.

Andy Janssen

Very friendly. No surprises. Still don’t understand why paperwork for buying car after price agreed and no need for financing takes over 90 minutes.

Prakash Bathimaraj

Great customer service. Highly recommend this place for buying car or to get the car serviced.

Mark Horner

Fast, i was amazed at how they had my car done. And a great value for the oil change and rotating the tires.

Becca Mccann

Go see S T E V E! He helped me trade in my 2013 Chevy Cruz for a 2019 Honda Civic! ❤️ Brand new 11 miles! Jeff Wyler Honda Dixie HWY Louisville is where it’s at!

patty redmon

They were friendly, helpful and went above and beyond to get my car fixed.

Thomas Rogers

Polite and professional. Took care of my car ahead of time.

Ja'sha Reed

I recently purchased the 2019 Honda Civic Sport, earlier this month and I am in love! After having a not-so-pleasant experience at the Honda World dealership, I came to Jeff Wyler. With only an hour left until the dealership closed, I simply came to make an appointment to come back. My salesperson David was AWESOME!!!! He took his time and explained each component of the car, again with only an hour left!! He allowed me to test drive the car, and even went through the safety aspects with me. David introduced me to Steve, the manager, who was also amazing! He too was patient and honest! I came back the next day and purchased my car, which was $2,000 LESS than what the other dealership was selling the exact same car for. EVERYONE that I've come in contact with at Jeff Wyler has been great! Even the finance department was patient and upfront. Erin calmed my fears and patiently walked me through the final paperwork. I’ve been bragging about this dealership for the past 3 weeks!

Richard McKnight

Got a good price thru USAA. But I’ve still not received a copy of the itemized “multi-point” vehicle check. Shame on me for not noticing that the car has no jack for tire-changing.

Jimmie Johnson

Got setup from buying my car after I had been leasing it for three years. Went from paying $270 per month at like a 5-7% interest to $350 per month at 10.6% interest. Staff were rather pushy in processing when I thought it would be a simple, friendly process. Even after that initial bit, I experienced difficulties with regards to them saying they'd have the title and new plates mailed to me. Plates never arrived (they said they would be generous enough to pay for the replacement plates, but I honestly didn't want to revisit the business). Most knowledge I have regarding my title is that it was mailed out to me May 9th of last year, but with everything going on I don't even know if I even received it and lost it, so I'm going ahead and applying for a duplicate so I can get out of the financing situation I was put in and to not have any further ties with this business. Also made the mistake of getting the car worked on for some electrical issues which led to one of the technicians telling me one of my rear-view lights was out and would be an extra $50 to process, brings the final sheet to me with no record of the lights being adjusted, and goes ahead and says we fixed that for you for free. Pretty sure it was working properly in the first place, but obviously did not have time for more scheming after the previous situation.

William Miller

Very helpful staff while vehicle is being serviced. A++

Bruce Miller

Dylan was awesome and was very informative on what was going on with my car, however when it came time to pay I was informed then Honda did not take checks.. not one sign anywhere to inform customers. Sorry I’m old school and still use checks. Put a simple sign up Honda!

Omar Bunch

Great job by this team at Jeff Wyler Dixie Honda! David was a good salesman and I love the fact that he did not try to fake his way through questions. If he didn't know, then he didnt know but he did take time to find out the answers. My only gripe in the process is that they did not send me out with a full tank of gas. The car had less than 1/4 tank of gas when I left the dealership but I did not realize until I was almost home. I am sure it was just a small oversight.

Teresa Monroe

I have been a loyal customer for over 14 years. I get all my service at this location. There are times when they want to over sale their products, but overall excellent service.

Avery J West

Wonderful and very personable staff with great deals and amazing staff!!!! I would absolutely recommend for those looking for new and used cars!

Samantha Hupman

I bought a Honda Fit at Jeff Wyler. I was happy with the assistance I received and didn’t feel pressured. However, a few days after I purchased the car, it was still listed on their website, but for a cheaper price. That made me feel less confident in their assurances that I got the best price they could offer.

Josh Hay

Great communication, fast & friendly service- there’s no place else I’d go! Thanks to George for always taking good care of me and my car!

Jen Will

Clean and nice inside while waiting. Just took a little longer than expected.

Kandykoated Girl

I will most definitely recommend this dealership they hooked me up today I will be back when this is payed off

Molly S.

Love my SUV! Erick was our sales rep and he was awesome! My husband was happy that everyone there was Veteran/military minded it makes him as a veteran feel more comfortable around people who understand him! Can't wait for many a road trips in our new vehicle! Thanks again! ❤

Robert Tilton

I had a very positive experience buying my CR-V from Jeff Wyler Honda. My salesman was Ismael Reyes.

Kim Sego

Tom was great! Very friendly and very accommodating! The process to sign the finance paperwork took forever because there is only 1 person and they were pretty busy and that is the only reason for the 4 stars. I love my new car and couldn’t be anymore happy!

Brittany Ross

My husband an I had an amazing experience. They went above and beyond for us. They stayed past close, worked great with our trade in, make sure we understood all the features in our new Honda Pilot and ultimately gave us the best price around. We got such a great deal and they really showed how much they cared for military service members! We worked along with Dawn, Dave and Dante and they were amazing! The owner was such a sweet guy! I loved feeling cared for and appreciated that I wasn’t just a dollar sign to this business. We had a few bad experiences other places and were so happy we went with this business. We drove three hours to get the deal of a life time and were very happy with the customer service they provided! Thank you Jeff Wyler Dixie Honda team!! Our family is so happy with our new purchase!

Scott Anderson

Will work hard to get you the best deal.

Christine Washington

I really felt good that I didn’t have to ask for help The sales person was there before the door shut. Every one was very friendly. I will definitely tell my Family and friends about my experience.

Tara Armstrong

My 3rd time leasing was once again a breeze thanks to Miss Chelsea! Love Jeff Wyler's customer service and they will go the extra mile for you! Ended up staying an hour after close to finalize paperwork with no issues...I am a Honda lover at heart and I will go nowhere else but here! Loving my 2019 CR-V AWD EX! Thanks again, everyone at Jeff Wyler!

Brian Stearman

I bought my Accord from this location and have it serviced (typically just routine maintenance, because HONDA) here as well. Fair prices, only the services you need, and always a great personal touch from manager Brandon Lach. No better place in Louisville place to shop for and maintain your Honda. Recommended highly.

Del Duncan

The only useful information contained in *********ANY CAR DEALERSHIP******** is their telephone number.

Roy Jolo

Kyle Bales and his crew performed an excellent job working on my 2016 HR-V. They made sure that everything is working fine before they handed back my vehicle. Keep up the great work, guys! Thank you!

Kyle Wellington

Dawntay is awesome! The rest of the staff is very friendly and welcoming as well. Highly recommend.

Christina Gowen

Due to an unexpected situation my boyfriend and I were placed in the situation of purchasing a car sooner than we had anticipated. The sales team worked with us to get us in something we felt comfortable in and could afford. I have always enjoyed visiting the different Jeff wyler locations even though we don't live anywhere near this location. The people are always cordial and respectful.

gloria whitton

I took my Honda in because my check engine light was lit up. When I left check engine light was off. All done with a smile. Great customer service.

austin mcgrew

Great customer service great sales person

Jerry Janszen

The experience was great. David Howell walked me through each and every detail of my new car, as well as answered all my questions that I had. David did a fantastic job.

Tj Gold

Bought my car Saturday. Brought it in today for an outside detail(due to wknd rain).. such friendly staff and quick !! ...... Melanie

Ronald Mueller

Excellent, Complete service. Maintenance service fully explained. Fully complied with our requests.

Rita Shane

Always a good experience at Jeff Wyler. Service department friendly and informative.

Millie Yamamoto

Management, please stop driving the higher end vehicles like the Pilot Elite in White Diamond Pearl w/Beige interior! No one wants to buy it after you have driven it! Why would you drive one of your higher end, harder to get vehicles (color/trim)? Makes no sense and kind of selfish.

Becky Mendoza

Brandon does a wonderful job taking care of us and our needs!!

Ronnie Clayton

George, in the service department was excellent, he explained everything and helped us get in when we had battery issues on the day before Thanksgiving. We have always gotten great service and attention

Traci Oms

I really appreciate the service department at Jeff Wyler Honda. They have performed multiple repairs for me and even though this past time, they were unable to replicate my issue, I believe they put a lot into trying to identify it. I am grateful that they didn’t sell me on repairs that were just a guess, that may or may not have fixed the issue. I also appreciate that I can always get directly into touch with one of the service managers to get an update.

Elaine Triplett

The worst experience ever!!! First, I was sold a car with the carpet torn up in the back and the car sales man (Eric) knew about it but didn’t share this information, yes I should have check but I trusted him, lesson learned. Second, after i learned that my insurance covered a lot of the extra coverage in my contract this dealership gave me the run around trying to make me miss the time frame for where I could remove those extra expenses from my contract. I literally had to go in and wait for a couple hours until the financing guy were available to have my contract corrected because he kept giving me different and incorrect answers. Finally, I needed to get a new key and the dealership was no help at all, I called for days with no luck on being able to schedule an appointment and get a new key made. I ended up going to Honda World for assistance and they made me a new key that same day, they were seriously incredible and restored my faith in Honda dealerships. What’s wrong with Jeff Wyler Honda dealership? I will never shop there again, and I hope you learn from my experience!

Chip Davidson

I’ve always appreciated the service and professionalism I’ve received at Jeff Wyler Dixie Honda. They have been courteous, timely, and efficient in every experience I’ve had with them. Additionally, they’ve never pressured me into getting unnecessary services that do little for my vehicle while increasing their commission. Finally, despite the fact that I live in Shepherdsville and must drive 40 minutes for their service, I happily do so knowing the quality I’m going to receive every time. For these reasons, I highly recommend Jeff Wyler Dixie Honda for servicing your vehicle!

BigBen Perdue

My dad and mom went here to buy a truck. I called ahead to let them know that dad had altimers and moms health was bad. Also I wanted to be in the loop if they wanted to buy something. First they keep showing them trucks that was higher price range than they wanted. They bought a 2004 f150. I wasn't called. I feel they were taken advantage of. They ended up paying the asking price for the truck. No one buys a car at a lot for what the dealer is asking. No one. They over paid. The cost was 12,500 for the truck. Blue Bookwas at 9,800. Which they probably gave 7k on a trade. Not cool. I asked mom if they tried to talk them down. She said she mentioned the price but it was brushed aside. I contacted the dealer and only got the run around. They aren't to be trusted. Way to treat a senior citizen veteran with altimers.

Michael Brown

BJ was outstanding! Well informed on the vehicle. Easy natured. No pressure. Sales management was excellent ! We feel we got great value for the price we paid. Erin in finance was also exceptional, professional, through and quick All in all a very fine purchase experience. MB

Trish Meibers

David Y was such a joy to do business with. He was very attentive to if we needed anything (drinks, snacks, etc.) He had a wonderful sense of humor and made me feel like he'd known me before I stepped foot into the dealership. By far the best buying experience that I've ever had!! The whole staff for that matter were above excellent!! I'll definitely recommend anyone to visit/do business at this location!!

Richard Hill

Had appointment at 7:30am for oil change and tire rotation. Which to me means they start in it at 7:30 since we made appointment. Never received a call all day. Then when I called at 3:30 I couldn’t get anyone in service dept to answer and had to leave a message. Hour later still no response. Called again and receptionist took 10 minutes to get ahold of the service dept. and they said van was done. Why didn’t they call when it was done and why wasn’t it done around 8:30am. It doesn’t take 8 hours to do oil change and rotate tires.

Ms. Samuels

Service staff was very knowledgeable and honest about recommended repairs. Very fast and attentive. Definitely would recommend!

Johnny Pollock

It was alright, ended up paying a good amount more than advertised. Said it was stuff that was already done to the vehicle so it had to be paid (could of included it with the advertised price, since it had to be paid anyway). I was also lied to about getting a full tank of gas (it had 22 miles until empty right after I left). They also tried to price hike it with a $2200 warranty after everything was settled, thankfully I caught it early enough in the paperwork. I wouldn't really say anything was professional about this place, the workers kept talking about racial issues and it wasn't very pleasing. I would definitely watch out if you are buying a vehicle there. Ended up paying $4,000 more than advertised after all the hidden fees. $2,500 of that was "mandatory work that had already been done to the vehicle". The rest was taxes, doc fees, and registration (which I knew I would have to pay).

Terras Tolliver

This place is a grand place to purchase a vehicle. They found what I was looking for and gave me am amazing deal on the vehicle I purchased. If you're in the market for a Honda this is the place. Dave Howell and Dawntay Porter took very good care of my wife and I. Thanks Jeff Wyler Honda!!!!

Rose Howard

I always experience timely attention and service. Explanations are thorough and patient. Ever since I purchased my 2013 Honda Fit, I have appreciated both Dylan Sebastian and Brandon Jefferson for their courtesy, friendliness, and professionalism as Service Advisors. I've run into some of the other folks as well, and always feel like my car needs are important. THANK YOU!

Hollie Madison

Sierra Pettway was an AWESOME salesperson. Seriously the best car buying experience ever. No pressure and no deceit. GM was the same way. It felt like a genuine and easy sale. I know that sounds conflicting, but it was!

don mercer

Facility’s were great and service staff was very professional and courteous. Great experience

Tiarra Jones

I would highly recommend Jeff Wyler Honda...Latoyia was the best...she really cares about your wants and needs and take to the time to listen to you. And her and her team will do everything in their power to get you in the car you want.

Jennifer Gardner

Walked on the lot with In 5 minutes was driving a car. Less than an hour later was signing the paper work and driving away. Fast friendly service. Will buy from them again.

David Anderson

I am a longtime customer dating back to when the dealership was Bob Montgomery Honda/Chevrolet. They still provide good service on my Honda, and the staff is generally well-trained and polite. However, I've become increasingly frustrated with the dealership recently because some staff members don't seem to listen. We recently had a 2003 Honda Accord that needed expensive repairs, and my wife and I decided to donate to charity. But we received a form letter from the used-car salesman expressing interest in buying the vehicle--which frankly surprised me. So, o.k., I called, only to be told by the salesman that there was no interest, and he seemed to think that I was trying to pull a fast one--when I was simply replying to the form letter that was handed to me at the dealership. To make matters worse, I was playing telephone tag with the salesman for days to clarify this matter, and wasted valuable time. Additionally, I had said clearly that we were not interested in buying another car right now, but I've received repeated phone messages from the same salesman on both my cellphone and home phone. I felt utterly disposable to this salesman--a profitable means to an end, rather than a human being. Finally, to take the cake, I just received a letter from the dealer reminding me to get the 2003 Honda fixed--EVEN THOUGH I'VE ALREADY TOLD THREE PEOPLE THAT I'M DONATING THE VEHICLE. We've also received a credit-card offer and oil-change offer in the mail in the past few days, and anticipate more mailings in the days ahead. I've grown tired of this indifferent level of customer service and pressure sales tactics. This would never have happened with Bob Montgomery Honda.

Jean Sims

I went to Jeff Wyler Honda on Dixie and was met by BJ. I told him what I was looking for and he went right to work. I test drove my car and then made the financial decisions. I didn't feel the usual car salesman pressure and had a good experience. I walk away with a beautiful new car and felt like I got a good deal. I would recommend BJ and the Jeff Wyler dealerships for your next car purchase.

Jessica Porter

Andre made my experience great I didn’t feel rushed to buy a vehicle. Thank You so much everyone there is so nice. I appreciate that, I love good customer service.

Gail

I want to thank everyone at Jeff Wyler for all their help...everyone was respectful helpful and went above and beyond accommodate my needs...i left very satisfied....Thank You Jeff Wyler

ELLEN

I had a really good experience at Wylers Dixie. They had reasonable number of cars I was interested in to choose from. I was not pressured during negotiations, and the deal was done in the shortest time I’ve ever spent at a dealer. The salesperson, Chelsea, was knowledgeable and patient throughout. I would recommend this dealership!

Henry Huynh

Salesman Luna was a big help in my purchase. He did amazing, but the managers have cheated us out of included lock nuts because we negotiated a lower price than what they wanted to sell us the car for saying that they "gave" us the accessories for "free" even though you cannot remove any of the additional items listed for a lower price. Frustrated that everyone I talked to on the phone just avoided letting me talk to a manager. Chelsea (a manger the day of purchase) was very helpful the day of the purchase, but Kalvin (manager who kept refusing to help resolve the issue) was aggressive and we are not satisfied with his performance.

Jo Hazelwood

They are always very friendly and helpful. From the guy that takes your vehicle in to the people who check you out. Work is always right and guaranteed.

Deborah Bazinet

Dawntay was excellent. Nice experience.

SL W.

The new facility is VERY nice and accommodating to the large customer base they have. Good service and friendly staff as usual. I’ve bought 3 Honda’s here for a reason.

Lisa Sturdivant

Jeff Wyler Honda always provides A+ service! They never cease to amaze me with their fast and professional service! Everyone is courteous and treat me like their next door neighbor! Thanks guys! You're amazing! I can't say anything but great things!

Melissa Goyer

I had an appointment to get the airbag replaced for a recall and I was actually early, but they were very attentive and took my car right away. Very nice waiting room and was offered bottled water, etc. They really treat you like you matter. Will definitely recommend

Paul Galyean

Misfiring plugs. Had Autolite plugs. Should have been Honda plugs. They replaced all. Very knowledgeable. Was very comfortable about them taking care of us. Got us back on road within an hour and headed for Texas. Would use them again if needed.

Amanda Guess

I had the pleasure of working with Bill Seibert while purchasing my new 2019 Honda Accord. He was certainly not your “typical salesman”. He was both helpful and informative. He was in no way pushy and made sure all of my questions and concerns were answered. He was very knowledgeable not just about the vehicle itself but also about the Honda brand overall. If you’re looking for an excellent purchasing experience with no high pressure sales tactics, I would highly recommend you stop in to see Bill. Thank you for such a great experience!

Kay Baby

This was my first time buying a car an I have to say my nerves were shot knowing my credit wasn't great.Latoiya Lackey THANK YOU your patience understanding and determination is a blessing. You made me feel comfortable and your knowledge as a sales representative is outstanding again thank you.EVERYONE there was great

Wade Epley

I just got a new Honda Odyssey at Jeff Wyler Auto Mall. The sales person was Bill Siebert and he was really a great guy and he didn't try to pressure us into buy anything .We talked as we have known each other for years. If anyone wants a new Honda come out and see Bill Siebert .My opinion of this salesperson is he was excellent as anyone could be.

Kim Vance

My experience is somewhat annoyed. The dealership has my contact information when it isn’t my car. It’s my husbands car. Since before the purchase they somehow got our cell phone numbers mixed up. I have asked them to fixed this more than a half a dozen times. So all notifications and phone calls for service, feedback, appointments etc. go to me then from me to my husband. It really shouldn’t take much effort to make a simple change to the profile. It’s not a huge deal, but annoying.... perhaps this will ensure it is resolved?

Christina Judd

Don't ever do business with these jokers. We negotiated a price for a CRV and they said they would give us the $1995 extra care package for free. But they bait us and switched. I didn't realized until we got home that actually sold us a car that we did not test drive or agree on. Also they did not wash it before my husband took possession of the car. Dirty AF. They are crooks. Go to Honda World I have bought cars from them they are awesome. Ask for Scott Wood. We make a huge mistake by going to Jeff Wyler. Also while was there, I needed to use the restroom and a woman who worked there was going to the bathroom in a stall with the door open. When I walked past her she said "sorry, it's too small" I guess meaning the stall but so gross. Totally unprofessional.

John Odom

Just purchased a Clarity Plug-in Hybrid. Chelsea, our salesperson, and the rest of the staff at Jeff Wyler treated us with courtesy, respect and professionalism. It was a positive car-buying experience.

Pat Arnett

Good service...only reason I did not give 5 stars was that it took over and hour for oil change and tire rotation and that’s longer than usual. Been using this location since 2001.

christina white

First off I wanna say I got a phone call from a loud obnoxious "salesman" named Eric Carson. He was incredibly rude and pushy while on the phone. I came in anyways because they had the vehicle I wanted. During the entire time he kept stopping while speaking and rolling his eyes and keeping his mouth open. It was incredibly disgusting and rude. He acted like the typical Ghetto salesperson from some buy here pay here lot. Always rushing me and never listening to what I had to say. That might work for some of his kind of customers but not me. I left immediately and decided to buy my car at a much more professional place with better quality sales people. Stay away from Jeff Wyler and especially Eric Carson.

Cole Allen

Guys are great. Clear expectations. On time for appointment and completion. I drive 30 minutes out of my way to have my car serviced at Jeff Wyler Dixie Honda.

Ilese Sabelhaus

I highly recommend Chelsea and Steve! They made the car buying process easy and worked to get the price and payment I needed.

Ashley Lee

We had a great experience with our sales person, TJ, and the digital sales manager, Dawn. Dawn helped us get to a reasonable price quickly via email without a ton of time wasted driving into the dealership. TJ is extremely knowledgable and had us in, out and on our way in two hours.

Roberto Nacorda

Great service! Everything is well explained, and short waiting time. Thanks.

Diane Endicott

My spouse and I purchased a 2018 Civic about a week ago and were really pleased with the organization. They are focused on customer service and exceeded our expectations. The day we made our purchase, we had to wait on the finance person for quite a bit, but they were short due to staff illness. Regardless of that, they kept us informed about the wait and did their best to expedite the process. Our salesman was Kyle and he was extremely knowledgeable about the car and listened to what we wanted in a car. He had a great vibe and wasn't pushy; just a really genuine guy.

Thomas Settle

I was looking to purchase a relatively new Camry or something similar .Eric showed me my options on the computer, we drove a few. I was giving up to go look at a different lot when Eric realized there was another vehicle in my price range, a 2016 Camry . I fell in love with this Camry the moment I drove it & I knew I had to buy it. Eric got me with the right people at the dealership, made the process super easy, and due to the timing of my bank I got the car the next day! Smooth process for sure. Everyone there was very kind and funny, they clearly enjoy their jobs or at least make it fun while they have to be there .

Tiberious_ Jefferson

I went into Jeff Wyler Honda to service my car for a recall on my passenger side air bag. I got in quickly, asked about how long the service would take and was told about an hour. I felt like I was in the waiting area maybe 20 minutes. 30 max. The staff was very friendly and professional. I will definitely go back to this location if ever needed and I recommend it to any Honda owners.

Carmen Mills

I’ve been working with this team for many years. Excellent customer service! I highly recommend this location for auto needs!

Jeremy Keller

Recommend to not buy a vehicle from Jeff Wyler Dixie Honda. This purchase was for a used 2012 Honda Odysee which we aquired Feb 18, 2019. Several reasons: 1) They attempted to let us leave the lot with our new to us vehicle with an almost empty tank of gas until I pushed the issue. They are not interested in your satisfaction. 2) Overall experience revealed very poor customer service-most likely due to poor workplace culture. A large part of my profession is people management, giving me authority to speak on this topic. After you purchase the vehicle if you try to contact them they will not answer or give you a return call after leaving message. 3) MOST CONCERNING: Vehicle was presented to us from this Honda dealership as though it had passed their multipoint inspection. One week after purchase I took it to our local Honda dealership a little closer to us for some known maintenance items needing to be adressed and they did their multipoint inspection. $3200 later the car is now back to reliable. There were mechanical issues extending beyond reasonable including items involving leaking transmission lines and oil gaskets. There were two broken shocks. This dealership is either completely dishonest or their mechanics are incompetent. The only reason they receive 1 star is because it will not let me leave 0 stars.

Sherry Richards

Very courteous and very helpful. Answered all my questions and more! Was very satisfied with customer service!

Barbie Jones

Jeff Wyler Honda is awesome! If I ever need anything they are happy to assist and always make time for me. Love my dealer!!

Andrea Coomer

I had a great experience purchasing my car. Chelsea was very knowledgeable and friendly. Will be glad to recommend to everyone I know.

Jen Weber

Excellent service as usual. Wouldn’t take my Honda anywhere else. Brandon is incredible!

Muriel Moore

I can’t say enough about my car buying experience at the Jeff Wyler Honda Auto Mall! The moment I entered I knew I was in the right place. Throughout the process of purchasing my Honda every associate involved treated me with care & respect. All questions & concerns were addressed with patience not pressure. A special thanks to Ismael & Steve for their excellent service. I give this dealership an A+!!

Virginia Crossett

George Frazier was extremely helpful today. Everyone was very friendly.

Adam Summers

Great experience, great deal and got the exact car I wanted. 10/10 would recommend!

Ron Will

I just purchased a 2019 Honda accord the sales team was excellent and very caring to my needs. They help me find a vehicle that I liked and was within my budget. There professionalism was second to none. I would recommend them to my family and friends when buying a vehicle.

Cassie Glutsch

The salesperson did an okay job, he wasnt familiar with the vehicle at all, and we were told it was his first sale and first day on the job. So, his lack of knowledge isnt his fault. He was very respectful. As far as everything else, I am beyond ticked off. We bought a 2014 Nissan Armada, and less than 30 days later the starter is going out. We were promised the vehicle would be detailed for cleaning just to call and schedule an appointment. I tried for 3 weeks to do this and they gave me the run around transferring me here and there. Finally when I took it to the dealership for them to find out why it was having trouble starting ( that's how we found out the starter is going bad). Then they tell us it's going to be $1300 for them to fix it. Umm WHY? It's a $40 part, and I know labor isnt that much. Also while up there, since they gave me the run around about the detail, I went ahead and scheduled it while I was there. I had my husband take it up there first thing the morning of the appointment. By noon I hadn't heard anything so I called up there to check on it. No one could tell me anything! None of the managers answered their phones! No one returned my calls, with a voicemail left! Completely ticked off at this point I had my husband call up there. Then they proceeded to tell him that it was dropped off the night before and had no ticket on it. After he argued with them that he had in fact dropped it off himself that morning, they moved it to the front of the line to have it done by 5! Luckily it was done by 3ish. But when my husband got home, it looked barely clean on the outside, which I figured was just the drive home as it's about an hr away. I looked inside and the carpet is still stained all to hell, there is popcorn in between the center console and middle seat. There is something black in the cub holder in the 3rd row, as well as under the seats at the locking mechanism for the hatch! Their service SUCKS! Bottom line. They lied to us, and give us the run around. I've got pictures but it will not let me upload them.

Greg Crutcher

Steve Al-jabiiri & Ivan Luna -Great salesmen and great service. Price was impeccable

Ernie Hickle

I had a request to replace my windshield wipers It was not done! I was not charged , but with a A bill of $508.90 for maintenance check, My request would have been done! Thank You PS your salesman Ivan almost sold me a passport , but I have only 30,000 on my CRV I will always buy my vehicles at Jeff Wyler

Saundra Gibson

I have been a Honda customer of the Dixie Highway location for several years. I can always count on great service, especially from Service Advisor, Dylan Sebastian. I first met Dylan when he was a service mechanic and watched him work his way up to his current position. He has always taken pride in his work and strives to make the customer happy. I commend Dylan for his great work. Jeff Wyler Honda should be proud to have him as an employee.

Breanna McGehee

Steve Al-jabiri and Ivan Luna hooked me up! They worked with me to get a great deal on a brand new car and were super cooperative and friendly! Would definitely go here again for a new car purchase

Chelsea Smith

Very professional. Very friendly. And very time efficient. Thank you, Jeff Wyler for your amazing customer service.

Vicki Whitenack

Great work, great customer service especially by Kyle Bales

Ciera L

Amazing experience! Went in for an oil change (been going to them for the last five years). George was first to greet me and was a friendly face to deal with. The whole process was quick and efficient. Also, when I asked about how Wylercare works with a new car, there was no attempt to sell me a car at that moment. Steve checked me out and was super nice as well. Very satisfied!

Ace Gnosis

I’ve been purchasing cars at Jeff Wyler Honda since 2003. Won’t go anywhere else to buy or have my car serviced. Today my tire was having issues with a slow leak. The service dept. fixed the nail hole and didn’t charge me. Absolutely love Jeff Wyler Honda and the team!

amber brown

Best experience. Eric and Steve Al-jabiri handled everything wonderfully.

Rebecca Burns

The Service Team at Jeff Wyler Honda take great care of me and my Honda. Trustworthy, very courteous, and get me in / out just as advised!

Jennifer Dobrzynski

My family and I have purchased 7 Honda’s. This dealership, by far, was the hardest to work with. Their general manager does not return phone calls and does not keep his word. They are not willing to negotiate and do not put their potential customers first. I ended up buying a brand new Accord, from a dealership that knows how to treat people and genuinely wants your business. If you want a good experience, I recommend Gates Honda in Richmond. They will offer you the best deal and will treat you with the respect you deserve. Do not waste your time with Jeff Wyler Honda, the general manager, or the salespeople.

Dustin Thomas

I attempted to purchase a vehicle from this dealership. I live over 3 hours away so I called to get an exact price on the vehicle before I drove all that way. Over the course of 3 days no one could tell me the price. I even left a message with a manager and received no return phone call. Called back today to find out the vehicle was sold earlier today. Terrible customer service.

Rich Travis

After speaking to quite a few people and hearing their stories, I'm beginning to think that even more than usual this dealership appears to target single females for...underhanded tactics. I wouldn't want my daughter to shop there. Of course this is just my opinion, and I have not personally been subject to a yo-yo scam, or intentional pre-approval sabotage, or punitive credit checks, or POA forgery, or any of those tactics.

138sh .

Amazing staff and technicians! Honest and dependable. All of my Hondas will be serviced by these folks. Five stars!

susie Torstrick

Work was done quickly and assistance was very good. The only problem is I had my drivers seat fixed where the frame around the seat had come apart. The very next day it came apart again

Steven Pennington

Very knowledgeable staff helped me with all my needs.

Megan Bond-Stokes

Speedy and friendly service! I love the new building! Keep up the great work.

Paul Schulz

I was interested in a car at Jeff Wyler Honda Dealership in Louisville. I drove 100 miles to look at it. They offered $2,000 less than other dealerships were willing to give for my trade. I came back to my home dealership and asked if they could help us secure the car. Our dealership called Ron Williams and was told that we could have the car, no problem. When we tried to reach him to schedule a pick up time, he would not return phone calls. His secretary told us we could come and get the car, but then she called and said that Ron Williams wanted us to wait until he was there the next morning. He again would not answer phone calls or return messages. They even lied and tried to tell us the car had sold the night before. I know this was a lie because I was looking at it until they closed. It is now 10 days later....... the car is still listed on the internet for sale. They are simply disrespectful and do not keep their word. It is almost impossible to get ahold of management and you will be given the run around. They will not return your phone calls and they do not keep their word. I have since purchased a new vehicle from my hometown dealership and would not recommend Jeff Wyler Honda to anyone.

Glenda Sledge

Awesome staff. And does great job.

Toya Gatewood

I always get thoughtful and courteous support! Love my experience at Jeff Wyler!

Dana Bodenheimer

I wish I would have waited and just purchased my vehicle at Honda World on Hurstbourne Lane. My experience with Jeff Wyler has consisted of Steve pushing me to pay for their mathematical error in order to purchase my vehicle, they've never detailed the car as promised, never completed the meeting with a delivery specialist as promised (and necessary to explain all the bells and whistles of our vehicle) and my sales rep has stopped contacting me in order to fulfill promises made and now finally the dealership manager has yet to call me back to discuss my concerns. Don't bother going to this dealership they don't know how to treat their customers. Edit: I really wanted to be able to edit this review and say they have turned this experience around but unfortunately the calamities continued. I followed up with the Dealership manager, Ron Williams, again. He called me back and left a message asking to call his cell. His cell was a generic voicemail which I wasn't sure if it was the right number and the mailbox was full so I left him a message again at the dealership. He didn't call back so I called his cell again. It was Saturday so he quickly brushed me and my concerns off and said he would call me Tuesday after the holiday weekend. I never received a call back. When someone called to see if I was liking my vehicle it stirred up the process again. Ron didn't seem to want to talk and curtly told me that salesman no longer worked there due to broken promises. He said he would schedule the detailing and would talk to me in person when we dropped off our vehicle. I finally scheduled to talk to Ron face to face, have the van detailed and get the delivery specialist to inform us of the vehicle functions. I texted Ron to confirm the meeting time and he never responded. We did go ahead and met with the delivery specialist, David, who was wonderful and politely explained they had hired a salesman that made unattainable promises who was now fired. He also stated how they handled the price negotiation was a moot point now, so lesson learned. I should have walked away from the deal despite how rare it is to find a Honda Odyssey Touring. Ron avoided us the whole time while we were there at drop and and after waiting for about 10 minutes to talk to Ron we had to leave as our babies were melting down as it was bedtime. By this point we had been there 1.5 hours and he never came to speak to us at all and seemed to avoid at all costs. After 3 phone calls to see if the van is ready for us to pick up after it being detailed it seems it was being sent to Ohio for pick up, then finally it seems it was never detailed, had no idea where it was, who had the keys, nor if it had been detailed. Hopefully we will have a van to pickup tomorrow since they have asked for another day to detail it. In short: The Jeff Wyler way consists of niceties to your face until they get your 50K and then they stop wanting to fulfill promises and blame negligent salesman and won't take ownership of their poor hiring decisions which mar the dealership and the face of their customer service. Ron, the dealership manager, has had so many opportunities to make this situation better but has dropped the ball every time. Leadership behavior starts at the top down so no wonder you get poor service.

Margaret Carrell

Easily made appointment for service on line. Best service as usual. Brand new building and expanded service and showroom facilities. Much easier to exit with a traffic light now!

julie george

As always, I received outstanding service. I love my Honda. Thank you Brandon for helping me take excellent care of her.

Michael Gentry

The dealership had the car I wanted, and they made the process easy. Friendly folks who had to put up with me being a bit irritable the day I came in to shop, they handled everything in stride. Upselling ( warranties and packages) during the business paperwork was the only negative, I’ve yet to buy a car where they don’t do that though. Again very nice folks, and have kept up their end of the bargain on accessory installation and we’ll see how their service department is.

Richard Hardy

Thank You to Kyle Bales, Service Manager, and his staff for promptly and professionally, addressing my concern and making the necessary repair on my 2015 Silverado LTZ. For over a year and a half the folks at Jeff Wyler Chevrolet gave me the run around and refused to make the repair which was under warranty. After the business closed the folks at Sternberg Chevrolet on Dixie, whom took over, also refused to make the repair, were very rude, and not customer friendly. However, Kyle and the folks at JWH, made the repair, and restored my confidence in the Jeff Wyler name. Thank You!

Lucas Mouton

I would like to begin by saying thanks to Mr. Don Williams’ team.....Mrs. Dawn Mouser, Ishmael Reyes, and finance department. I rank them #1 BEST in both reception/value of customers, generosity, and GETTING IT RIGHT!! I pray blessings and future success in all they do. Respectfully, Lucas A-K-A 1st time Honda Owner

Andrew Lampton

Wish I could give 0 stars. Said they would fix TPMS on Friday...was still on when we left the lot. Called service manager... was told they would take care of it. Brought it in on Thursday...waited 1:30 until car was looked at...told the sensor would cost $120...out the door 45 minutes later for $220. Called service manager and was offered a free oil change. Don't trust them with your car.