Reviews of Allen Tillery Auto (Car Concessionaire)

Pam McCoy

They did everything to make it easy to get the issue with my new car resolved. It took a while to get the part in, but that was beyond their control. Very satisfied with their Customer Service and Auto Service Department.

Angela Marie

My father has been a customer for many, many, many years. Every time we have gone in here. The most amazing, sweetest people ever. I recently went in to get our GMC truck fixed. You are treated like royalty. They asked about my father, who was not with me at the time. Told me to make my self at home. Took care of things. Best car dealership, and auto repair ever. ;) Thank you again.

Leandra Stogsdill

Great service department. Highly recommend. Very professional, if extended wait is expected your notified upon arrival. Very professional as well, comfortable waiting area for service department.

Patrick Jones

Great customer service but very poor job done on repairs. They couldn't even completely tighten intercooler boots or replace parts that where hidden and assumed would not be seen by the customer due to location.

Marissa Burton

This dealership is always so helpful! They make sure everything with my car is taken care of.

Rebecca Diamond

I was pleased with my experience

Tracy Trawick

Simply put, a great dealership. Not so simply, they work just as hard at taking care of you after the sale as they do when they are trying to earn your business. Quality ownership, regardless of the business, tends to attract quality people. And smart owners, much like smart coaches, are most successful when they surround themselves with a quality staff. That's what you find at Allen Tillery Chevrolet. Quality products & quality people.

Robert Lane

Didn't exactly have what I was looking for in a vehicle and within a price range I could afford. The salesman was completely helpful and I recommend visiting them there. I would definitely go back to them.

Lori Petersen

Fantastic car lot in Hot Springs! Daniel and Brian as a team are a great duo!!!! Awesome, easy experience buying our new car!!!

RoadGlider 1988

I bought a new Silverado here and got a great deal!

Craig Christopher

I have purchased nearly a dozen personal and company vehicles here. Owners are exceptional people. Smart in business, but awesome home grown folks. Chad, Brad & Allen are all honest, upstanding local folks who care about their business, their reputation and your satisfaction. Honesty, integrity and professionalism are in their blood. - Once again this week on April 4th, 2017 - I purchased another Silverado work truck for my business - the following is a copy of my survey response to GM: "Always great to work with. Between myself, my children & my company - we have purchased 10 or 12 vehicles from Allen Tillery Chevrolet. We have never had a reason to look elsewhere. They are always courteous, professional, and great at getting to the point. I trust their opinion and rarely stray from their suggestions. The staff at Allen Tillery know me, my family and my business and always point us the right direction, and stay within our budget. I mostly appreciate the courteousness and lack of the traditional 'high pressure' sales tactics. Life is too short for that."

Carson Tillery

10/5 best place buy, service, and repair body damage on your vehicle they care so much they know me on a first name basis. All of our family has gotten their automobiles there and my grandfather has been going there since before they changed it to Allen Tillery Auto. I would reccomend going there for all your auto needs!

Bethanne Calcagno

Went to get the brakes checked on my 2002 Tahoe. Was told I did not need any brake work done. Was thankful for that and thankful for them checking it for me

Patti Sheppard

Everyone at Allen Tillery is friendly and helpful. However, I would like to give a special kudos to Eric Spradley who has always gone above and beyond to help us with our vehicles. Before we sold our 2007 Cobalt, Eric tried in vain to help us figure out why it was acting up. We now have a Buick (from Allen Tillery) and we always take it Eric for service!

John Hendricksen

This is the 3rd car I have bought from Alan Tillery. The sales people are very knowledgeable and courteous. The service dept is excellent. If i ever had the need for any further assistance they have been happy to help. Great Dealership

James Mcclellan

AN EASY TRUCK AND KEY DROPOFF PROCESS. ERIC HANDLED THE APPOINTMENT AND FOLLOWED THROUGH WITH A CALL TO PICKUP WITHOUT CONFUSION.

Nanette Tankersley

Only place I've had my car maintenance done. I trust them to do a good job.

don robertson

Parts department is the best

Ted

Really disappointed with the service writer. Asked about when my timing belt needed to be changed He told me 60,000 miles and 400 plus dollars. Come to find out my car has a timing chain and doesn't need to be changed. Will not bring my car back for service. I have no patience for someone trying to rip me off

Angie Hargrove

We take our vehicles to Allen Tillery because Mark Tittle & Baylon always treat us like family. They know us on sight by name & that means a lot!

unboxingusa1234 .

Great service and Very nice people bought my truck there a year ago and love it will buy from again!!!

Kraze Kids

Love love love my new car n Trent Jones is amazing

Scotty Jetton

Worst dealership I'd ever been to in my life!! Salesman was unprofessional, used foul language in front of my wife and 4yr old son while I was wearing my CMA vest.. lowballed me on my trade in and tried to put me over $11,000 upside down! I'll never step foot on this lot in hot springs again!

Angela Freer

We weren't looking to purchase, the day we pulled onto the Allen Tillery Chevrolet parking lot, but that's exactly what happened and we have Trent Jones to thank for that! We met Trent within moments of parking and he was very attentive to what we felt like our needs were. He listened to our situation, made some suggestions and recommendations, and asked questions that no other salesman that day had asked. After a few minutes of talking TO us, not AT us, he made the suggestion that we look into the Chevy Trax. We had looked into it some online, but were dead set on getting a car for the fuel efficiency. One test drive later and I knew it was what I wanted. He walked us through the credit application process, waited around to hear something back from them, and made sure we were well taken care of while we waited. This was our first vehicle purchase in over 9 years and when we are ready to purchase another one, I'm heading to Trent FIRST to see what he has available! I was so relieved to find a salesman that wasn't pushy, in my face, and that listened to what I was actually saying! Thank you, Trent Jones, for making my car buying experience one that I will always remember!!

William Davis

Great service.

Therese Zeman

I've never had any issues out of the service department. I always deal with Mark and he is great.

Sherry KP

Always helpful!

Cathy Lucas

Allan Tilley are sabotaging cars so you come back and see them. I use to love Chevy. I took my car in for a oil change. When I went to pick up my car my check Engine light pop on. Then it went off. It was weird . I kept my eye on it. It was Christmas weekend. My check engine kept coming on and off. When I went to Chevy they refused to help me and said it not there fault. Here it turn out that they crack my air intake tube during the oil change cause they were in a hurry. They cover it up and made me pay cause they lie to me angain and said my Engine vibrate and that why the air intake broke. They treated me like a dumd femail. They don't know that I know my cars. I am going to fight to get my money back. They damage my car and lie about it

Jim P

I called about the advertised price on a new Chevy Equinox and got a sales associate named Kaleb. I met Kaleb the following day. He took the time to explain the rebates, explained the functions of the Equinox and made sure I had the color my girlfriend insisted upon. The experience was great. Dana in the finance made things easy to understand so I drove out with my new vehicle. This makes # 4 from Allen Tillery Chevy! I hope this one is as reliable as my 07 Silverado with almost 300,000 miles.Thanks Allen, Chad, Kaleb and Dana for your help with my purchase!

Darren Bolt

Always promt and helpful. Went in for a service with no appointment... No problem.

mark kitchens

Outstanding customer service- they make the vehicle purchase experience easy. Caleb went out of his way to make sure every detail was perfect. I purchased a truck long distance, he met me at the door, made sure the paperwork was ready, made sure I had everything I needed and sent me on my way. Best vehicle purchase experience I have ever had. Thanks!

sarah lowe

Horrible service asked for help man jast walked by js and would not talk to use olny.to tell us to move locking the way we have bought vehicles here for year you have most definitely have lost me and my family as customers and we have be buying vehicles from you all for over 25 years and all we did was need help for vehicle service.

David Scudder

Very prompt, courteous, and thorough service. Excellent service in every way.

Nichole Brown

Eric Spradley is a good guy and provided great customer service.. I came in straight off the street with no appointment when my vehicle was acting funny. Got me right in and got to the root of my problem with my vehicle....would recommend Eric Spradley & GMC Allen Tillery anytime.

Jen Joyce

DON'T let your 80+ year old parent go to Allen Tillery in Hot Springs ALONE. It is VERY FRUSTRATING and VERY DISAPPOINTING to learn that my Father was taken advantage of by people he trusted. He bought a 2019 Chevy Silverado 4wd LTZ crew with MSRP + additional options for $57,500 (they took $1k off the price tag because he is a "good" customer). Then they put him in a "great" financing package for 75 months at 7.49% (and my Dad has great credit) and a payment of $626/month. He bought it on 5/28. This was mistake #1 Mistake #2 was trying to unwind this horrible deal 17 days and 500 miles later. I understand depreciation, but Allen Tillery would only offer to buy back the truck for $45,000....if that is the "good" customer deal for a man who has purchased his last 4-5 vehicles from them, well.... Mistake #3, not writing this review sooner. I have learned a lot and so has my Father. Maybe you will learn as well and make sure you are shopping around for the best deal and NOT TO TRUST THAT THIS PARTICULAR DEALERSHIP WILL PUT YOUR INTERESTS FIRST. Oh yeah, found the same exact truck with all the options and 13 miles on it at another dealership's lot in Little Rock for $46,570 including all the options. $57,500 was NOT A "Deal" for anyone except the Allen Tillery dealership's profit margin. A clear case of #ELDER FINANCIAL ABUSE it seems to me.

Ray Ray

Always great service. Professional and helpful. Best service in Hot Springs, AR.

John Richardson

Best customer service that I've had

Lois Gayer

Came in for an oil change on my 2014 Silverado Truck - I was expecting to pay for it but was pleasantly surprised when they told me it was under warranty - I had forgotten about the warranty and appreciate the honesty in Allen Tillery's service department to track it for me. Thanks for great & timely service.

Joe Greco

Mark Tittle is an Enthusiastic Professional Service Consultant! He is an asset to the dealership and he will ensure your service work is done right.

Paul Vujicic

Always a pleasure to work with these folks! Service Dept is the best!!

Lori Frazier

Eric was very nice and considerate didn't talk to me like an idiot just because I'm a woman. Polite

Morgan Chance

Love the people, feel like family everytime.

Garry Newman

Great Guy

John N.

Spent the Sunday afternoon car shopping with my mother in law....were able to drive around the used and new car lot.

Teonia Gott

2013 Chevy Equinox Steven Leonard was our salesman We were looking to purchase a new vehicle and the price was unbeatable. Mr.Leonard was very helpful and quick on making sure we had all the information we needed to take care of any of our concerns. Would definatley purchase from here again. Thank you so much. We are enjoying our new vehicle so much!

john beerhalter

even though i had exemplary service for my vehicle, and that is an ALWAYS exemplary, i chanced to go to the parts department to ask about something for another vehicle. I have to say, that Cristy, in the parts department, is really on the ball! besides being very nice and helpful, she was able to point me in the right direction, and helped to save me a few dollars at the same time! KUDOS to CRISTY!!!

James Moore

Always received great service!

Brandi Tims

My husband and I have purchased 3 vehicles in the last 2 years. One of those vehicles was unfortunately stolen, and Ron Swayze worked with us to get us into another one very quickly. We highly recommend Allen Tillery. We will only use this dealership in the future! Excellent customer service, salesmen, and staff!!

Louis Brandt

Very nice service cennter, and customer service area, also some good deals on cars.

Trent Jones

Great family owned business where a customer can feel at home and welcome.

James Blackstone

Friendly and helpful!

Willie V. .

I went to this place for an oil change and wow, that was easy and I was ready to give it 5 stars. When I went home, I noticed a ticking noise coming from my Duramax Engine on the left side of the front wheel. I went back the next day and the service writer said he heard the noise, but they didn't have a mechanic that could look at it at the moment. He said come back tomorrow at 9am. I went back the next day at 9am and the same service writer said their Diesel Mechanic called in sick. I asked him if someone could come out of the shop and at least look at it - he shook his head No, and said come back tomorrow. Just to recap, he wanted me to come back a third time - Not acceptable. I then took a 45 minute ride to Everett Buick GMC. When I pulled up into the service area, it was so crowed, I thought I would be there for hours, nope. The service writer listened to the noise, left, and came back in 2 minutes with paperwork from a GMC troubleshooting paper that said the noise was normal and that it was the DEF fluid spraying the exhaust. In short, some people really care about customer service, while some of the people at Tillary Auto are just there to collect a paycheck.

Scott Clarkson

Com cool too see my movie ScooBy Doo me too

Chuck Thompson

Almost bought there. The sales guy was great. My bank wouldn't finance. I got mad and paid cash for a car. But, good we experience either way.

Micah Ginnett

Mark Tittle put tires on one of our vehicles, and helped us with an electrical issue along with Preston the mechanic. We are as happy as a bunny in a trampoline store! Great Job Guys!

Pam Williams

AT serviced my truck for several yrs, but no longer. Most of the time the service Bill would be minimum of $150 and all I ask for was to wash the truck. Once Mr Tillery even told them to wash the truck and they still refused. Well guess what? That may be a little perk but you lost my business over it. Gregg Orrs service far exceeds yours!

Carolyn Haggard

Friendly, professional, fast, reasonable prices.

Lew Petersen

My wife and I had stoped in to look at some pre owned vehicle's. We were greeted right away by Daniel. He showed us the pre owned and nothing really caught our eye.. as we were getting ready to leave he told us about a car that we hadn't even thought about it was nrand new and very affordable even more affordable as a new car compared to some othe pre owned vehicle's we had looked at on different lots. We ended buying the newer car all because of great customer service provided by Daniel and his associate Brian

BEVERLY MYERS

Mark in Service went above and beyond. Took Terrain over on a Monday, gave me a brand new truck to drive. Was to pick it up on Tuesday. I couldn't make it over and was going out of town on Wednesday. He said not to worry about it. I got back home on Sunday, but was sick. I could not get the truck back over. Mark said no worries. My sister finally got it back on Wednesday. I want to thank Mark and Allen Tillery Auto for being so understanding. They fixed the problem with my Terrain. I haven't had my vehicle a year yet, but when it comes time to purchase a new one I will buy from Allen Tillery Auto.

Betty Drye

Very kind and explained everything to me. I am disabled with a disabled son. I am also a widow ,They took the time to show me how to make every thing work . The salesman was very knowledgeable and was able to speak in terms that are understandable. I do not understand technical terms !He seemed to understand that .Very Nice .

Jennifer Golden

We waited for hours for paperwork they told us they can match the interest rate with the finance company that was offering us at 3.7 after we waited all that time they come out with 11 point something percent interest so basically we waited 3 hours for nothing

Melody Duke

MR Tompson is the BEST.

Kay Chandler

Grateful for the excellent service and assistance that we get at Allen Tillery Chevrolet

Connie Mylan

Good people and Services

Dava&Devin Walston

Rude is all get-out

Gregg Presley

Always great service and friendly staff

Lisa Wilkins

Always takes care of my car needs

Justin Haynes

My wife dropped off our 14’ Yukon to fix slow leaks on two tires. Also an oil change and rotation of tires since it was in the shop. They rotated the tires and didn’t notice a screws in two of the tires? (visible from 10’ away). One of the reasons I’m agreeable for dealership service work on our vehicles is to reprogram wheel pressure sensors otherwise I’m good with doing the work myself. Service is the name of that department yet not really provided. Not a big deal for me. I solved the problem without issue, however what about other patrons that depend on the dealer getting it right and catching any issues that could be a safety problem for the customer and that doesn’t have another technician checking the service departments work.

Mike Webster

Start to finish-top notch and I don't say that lightly. I don't trust too many dealerships and more importantly their service department, because "something" is always wrong or needs to be fixed etc. Your service department did what I asked and I appreciate that. Trust is huge and I would recommend anyone to trust your service department. Thanks

Carol Childers

Best parts department

Greg Moore

Repairs were made in one day and at the quoted price. I trust these guys with my cars.

David Jantz

Good service

Colin Slagle

Great place to buy a new truck wish that mine came with life time oil service though

Amy Viator

My daughter, granddaughter and I were on a trip from Texas and her GMC Acadia developed problems. We found Allen Tillery Auto and drove right into service. The service writer, ALLEN THOMPSON, was amazing. He got us right in, had the car checked out and told us the motor mounts were busted and it needed break pads. Needless to say, we were very upset. ALLEN said it would take a couple of hours to repair so we went across the street and played miniature golf. True to his word, we were ready.to travel and less expensive than quoted. Don't know if his being from Texas made any difference, but the dealership is very fortunate to have an employee like ALLEN THOMPSON.

Hope Henning

always friendly, helpful, repairs are excellent

Jessica Watson

Dropped a car off

Wende Shamel

Service was wonderful. Friendly service and problem was solved

Susie Ware

We have been watching Allen Tillery's website for a year now and we finally made our decision to get a 2013 GMC Sierra Crewcab 4x4 and Im sooooo loving it. The people at Allen Tillery were super nice and they treated us like family.Our salesman Mr.Charles Utt was also super nice and he made sure we were extra happy about the truck,price and trade in price before we lefted! And we love our new truck and it was well worth the 3 1/2 hour drive to get there. We will be back to Allen Tillery to buy our next vehicle again!! Thanks again to all the employees and esp. Mr.Charles Utt for making our purchase a great one!! Steve and Mary Ware Hamburg,AR.

Roy Kallinen

Got extra spare keys. They took me right in and I got to have the two labs in the waiting area. Very nice hospitality between the customers and staff.

Betty Spafford

Great service

Dianne Cordell

I had a split in my dash. I have a 2013 Tahoe. I called Micah Ginnett (my salesman), and he set everything up. No problem. I left my truck there, was given a 2014 truck to drive, and returned the next day to pick my Tahoe up. My dash was replaced, and I was treated with nothing but courtesy and respect. Everyone at the dealership, that I have ever talked to has always been really nice. I would highly recommend the dealership, and tell all my friends about Micah. He is not just about selling you a vehicle. Service after the sale is important to me. I live in Hampton, and could have chosen a dealership in Camden or Eldorado. I am glad that I chose Hot Springs, and Allen Tillery. Thanks guys! Dianne Cordell

Gary Williams

Great dealership

James Martin

Eric greeted me promptly, treated me professionally and, with the help of the professional/competent/polite young lady at the service counter, was able to get an account setup for our organization! Service was completed quickly, explained thoroughly and vehicle was returned politely! A complimentary car wash and vacuum would have been great, but doesn't change the awesome job done by those I interacted with. Great job!

Peggy Schaeffer

Fast professional service.

Gary Buettner

Great service and wonderful family feeling.

Qwerty Qwerty

Took my truck in to have new brakes put on the front of it. Got the truck back and immediately noticed it didn't stop nearly as well as it had by a considerable difference. Drove it for a week and it was just unsafe. I bought good quality pads as recommended by an experienced mechanic. When he went to change them out, he immediately saw the problem. The low end tech student they employed put a 2" smaller rotor on both front wheels than what it needed. The brake pads were barely able to grip the rotor and had already worn through half of the pad in a week. Seriously serious mistake that could have been fatal. Good thing I didn't hook onto a trailer, I was scared to and rightly so. When I took it back, they questioned my mechanics ablility. I was standing there when he took it apart and saw the problem first hand so I knew he was right. I had pictures on my phone I even showed them. After arguing with them they agreed to check it out but informed me if I was wrong, I would have to pay an hours labor @$135/hour. After they inspected it, they acknowledged the wrong parts were installed and replaced them but made no attempt to appoligize or admit they were wrong.

Robert Tower

Very pushy and rude

Melissa Wimsett

Awesome

mable coble

I was very pleased with the friendly and courteous staff. I would recommend your dealership to anyone.

Charles Attaway

Great service, nice people and good selection of automobiles.

barry breashears

Update on my review: -5 stars. Clutch was busted and other things wrong with it. My mechanic said it wasn't normal wear and tear. So in my opinion (emphasis on opinion) they knew about the problem and fixed it enough to get it sold. 1st dealing with them and the last. I'm only giving 1 star because I can't give you any less. Sold my son a truck and after the 1st day the clutch went out. I understand used vehicles problems will occur. But, the attitude I received when I asked if there was anything they could help was horrible and when anyone asks, I'm saying don't buy from you.

Betty Sorensen

Caleb Wagner was so professional and went above to help me select a new car, he did his best to teach me how everything worked, my past car was a truck 1999 Dodge, technology has come a long way. Caleb actually directed me to the best car for my needs, he is amazing

Joann Sanders

Hey babe just wanted you to know that I was atkept tomorrow

Jimye Brines

The service department is so friendly and welcoming to me especially Mark he is my go to guy always (the best). Never had a problem in all 5 vehicles I have bought from Allen Tillery"s service department.

Kathy Walston

Always fast, friendly and honest.I can't say his name but 10 years ago A GENTLEMAN GAVE ME SOME PLASTIC CLIPS I COULDN'T AFFORD. IT WAS TO FIX MY TAILLIGHT.I didn't have 176.00 to fix my TAILLIGHT. I TOLD HIM I WILL ALWAYS GIVE A BIG THUMBS UP TO ALLEN TILLERY.THEY HELP FOUNTAIN LAKE SCHOOLS A BUNCH.

Rahuama Mckay

I have been with Allen Tillery for years and in my opinion they are the best

Warner Arthur

I am out of towner. Car sent via flatbed tow truck. Front bearing failed. Very professional folks met me at 7.45 am. Nice waiting area. They drove me back to RV where we are staying. Came back to get me when repairs done. MANY THANKS.WELL DONE.

Gary Maskell

This was a very nice dealership with a responsive salesman ( Caleb). We test drove a pretty aqua Corvette convertible that backfired and stumbked before breaking down within 1/2 mile of the front door of the dealership. The Vette would not restart and we wound up stuck in the parking lot next to Gregg Orr Buick. Caleb was great and picked us up and had the car towed back. Too bad, it was nice except for engine problems!

karen walls

great service department

Dwan Cattron

Caleb was awesome! Come see him for your car buying needs!

Donya Catlett

Legacy of fine auto dealership chevrolet. Family owned and operated makes a huge difference when car buying. Orr has lots of car lots but has a very bad reputation from how he has allowed business to be done by some employees that is criminal. I will not blast Orr but will give more details I'd asked privately.

Sarah Evensen

Made buying my first car the most pleasant and stress-free experience! They worked with me to get payments I could afford. If you're looking for a used car, be sure to ask for Dickie Fryar. Nicest car salesman I've ever met.

David Kimball

Great service department. Great place to purchase a vehicle.

Shawn Funderburg

Awesome staff go see Caleb Wagner for your next auto purchase. Mr. Wagner created the best buying experience I have ever had. It felt like he truley cared. Thank you to your entire staff Mr. Tillery.

Jamie Ashley

We bought a new GMC Sierra 4 X 4 Pickup last week and couldn't be more pleased. Our salesman, Dickie Fryar, was knowledgeable and friendly....He didn't "high pressure" us which was a BIG plus with us! We looked at other dealerships also....and checked out other brands of trucks as well....but came BACK to Allen Tillery Dealership when the time came to buy, and asked for the salesman we trusted to complete our sale. The service AFTER the sale was excellent as well. We will definitely recommend Mr. Fryar, and Allen Tillery Chevrolet/GMC Dealership to our friends and family.

Terry Lindsey

Very nice place and Caleb Wagner is the best!!! Just bought an Equinox LT from him yesterday.

Patty Wilburn

Seth is a nice young man. Prices are ok, I haven't bought my vehicle yet, still deciding.

Keith Scott

Everything was great. I was greeted on arrival and my shuttle was available within minutes. I was picked up and returned to service department exactly as I requested. Larry does a great job. The only thing missing was the car wash I had requested. Not a big deal!

Ron Grigsby

Great people.

Ronald Boston

Great People, Great Team

KRISTINA PROVENCE

WE WERE VERY SATISFIED WITH OUR EXPERIENCE! GREAT FRIENDLY STAFF! FERNANDO TOOK THE TIME FOR US AND ANSWERED EVERY QUESTION WE HAD AND WENT ABOVE AND BEYOND FOR OUR SATISFACTION!

Cheryl Simanton

I had a great experience. I was greeted by a very special sales representative; Cindy Brown. Cindy was polite, worked extremely hard to help me get transportation for my son and I. We ran into the same problem with my past repossession. I found a used car; Buick Verono 2015, red , affordable, the car I still wish I could get but I could not get a $2000.00 loan from my bank because I had no collateral nor could Arvest Bank finance me because my credit score was 76 points under what the banks guidelines were. I did meet another wonderful loan officer, Virginia who done absolutely everything she could to help me. Allthough I couldn't get the loan ; I consider myself blessed to have met these two wonderful Christian ladies that went the extra mile to help me. May God bless them.

Jo Hart Walters

Always friendly and takes care of our needs...

Dan Hitch

Recall on Chevy

Beth Stears

My husband and I are from Louisiana and my car (a 2013 Yukon) was recently stolen in Hot Springs, Arkansas and recovered in Little Rock, Arkansas and delivered to Allen Tillery to be repaired . Regretfully we have had VERY POOR SERVICE from the TECHNICIAN OR MECHANIC who serviced my car at Allen Tillery's . Why one may ask? We had to bring it back several times because of the un-professional , un-knowledgable, under schooled technician who did not discover that my fuel hose was severed , my air conditioner relay switch fuse was missing ,which caused my a/c not to work properly and as of yesterday ( February 8, 2017) almost caused my motor on my car to burn completely up, because the 2 fan fuses on each side of the relay switch fuse was missing, which caused the two front fans on my motor to not work , therefore not be able to cool my motor off which caused my motor to overheat because of the lack of unprofessionalism from the technician he did not do a complete and thorough examine of my car because he was in a hurry to do HIS JOB. Had the mechanic done HIS JOB RIGHT THE FIRST TIME I would not be writing this. So, this is why they are getting a very bad review. As for as the body shop there, we received great service from Shannon, Beth, and Harlold. We give them an A+ for there great service.

Linda Maddox

I love my new Terrain.

Ron Kirkpatrick

I have been going to Allen Tillery Auto and its predecessors for over 20 years and my family [myself + brother, sister, niece] have bought over a dozen new cars there. With rare [and brief] exceptions, there has been no 'typical car dealer BS'. The service staff gives a clear esplanation of the problem areas and proposed fisxes, including alternatives if asked or if they uncover a recondite problem. As long as GM makes high quality, reasonably priced products and services, Allen Tillery Auto will have my business and heartfelt recommendations.

Kathleen Bishop

Service department is so helpful.

Rose Branscombe

We have dealt with many dealerships and salespersons but have never found a salesperson as wonderful and helpful as Micah Ginnett. Because of him, we would not even consider any other dealership.

barry davidson

Worst auto dealership experience in my life! Service Dept. Overcharged us by 2X! Service Dept. Damaged & Trashed my GMC vehicle. Service Dept. Evaded repair of damage until we finally went away. This Service Dept. & Dealership is Not to be trusted!!

Ronda Walker, MA, ATR

This dealership was able to help with an oil change when I was in Hot Springs for a few weeks. I was pleased with the appointment and speed of completion.

Brian Sharrock

Great Service Department. Ask for Eric, One Call and That was All.

James Tutt

Good place to buy a new or used car

Benjamin Swede

GREAT JOB BY BETH HENDRIX AND THE BODY SHOP TEAM.

Justin Talbert

Best car buying experience hands down! Caleb Wagner is the man! Love the tradition of the dealership and Tillery is a name I know I can trust and count on. Will be back to make more purchases from Caleb! My new truck is perfect!

Kathi Parkinson

Great place to purchase a new car!

Brenda McGlaughn

We bought our GMC Acadia here therefore we use them for service as well. In my experience a bit pricey as are most dealerships.

B Skk

Genuine gm parts great friendly staff in the parts and service department

Debbie Harris

Great service had my car fixed the same day from hitting a lrg pothole causing major damage to my car friendly people even gave me a ride home so I wouldn't have to wait for hours that was so sweet big Thank you Allen Tillery Auto

Judy Urbin

Service of vehicle worst experience I've ever had.

grant glover

Excellent service

Doyle Scantlin

their service is without compare when you need help with your car they will let nothing stop them from from making you happy

Steve Michau

Friendy

Richard Paster

On July 25th while vacationing from New Jersey we had trouble with our 2010 Chevy Silverado. We were recommended from our campground to Allen Tillery Auto. We called service and reached Mark Tittle service consultant and asked if he would look at it. We brought it in and he said it was cam shaft and lifters. We were able to leave it there, he called for a rental car for us And would consult the adjuster for our warranty. Mark went over and above being helpful. We received our truck back on Saturday after the cam shaft and 16 lifters were replaced as he noted at day one. We cannot thank Mark enough for his help...all dealers should have people like Mark. Thank you again from two happy campers from New Jersey.

Rebecca Varela

Awful experience at Allen Tillery. Due to not living near the dealership, price was negotiated beforehand and upon arrival it was not honored due to vehicle having a problem that was in turn going to cost the dealership to repair. A combination of dishonesty and a rude attitude is not what I expect out of a dealership. Vehicle seemed to be in poor condition and appeared to be concealed by touch ups. I took my business elsewhere and got a much better deal in the end and could not be more happy. I feel that this dealership is full of lies and deceit, save yourself the trouble.

Chris Fowler

Flew up there to buy a truck Service was pretty good.

Loretta Suitton

Very accommodating and friendly. Drove me to lunch and returned to pick me up while working on my car.

Shelby Dyer

Quick service and friendly staff.

Ronda Best

Outstanding. Polite staff answered all my questions, knew what they were talking about. Waiting area had room to work. Fair price. I'm going to get all my maintenance done here!

JLD

Took car for an estimate. They were the highest by about $300. If you want the security of dealing with a friendly staff & dealership then pay the extra cash. We ultimately chose another place that was mid price compared to all the quotes we got, because they seemed very competent & was recommended by a friend. It's hard to beat the comfort level of a professional staff that works the front & does customer service, most other repair shops are smaller & don't have the staff. The extra cost covers extra man power. Previously they did work on a car that was covered by other drivers insurance & the work was done on time & was quality.

Deborah Giusti

Allen Tillery Auto has AN excellent service and professional team who are awesome! Customer's come First!

William Gibbens

My son bought his first car at Allen Tillery. I was trying to help long distance from Tennessee. I spoke to his salesman and discussed how my son would not be living locally and didn't need the $2,500 approximate package of oil changes, tire rotations, etc. When the deal was done, my son bought that service contract, it somehow got slipped into the contract. They took advantage of a young, first time buyer. Don't let them take advantage of you or your family.

Sugar 88

The lady that helped me was very helpful in explaining what happened and why it happened. It's always nice when someone goes the extra mile to explain things.

wenonah spencer

I bought my camaro here.they have been terrific.love my car.they take good care of there customers.service dept.is great.

Teresa Chamberlain

Nice considerate salesman. Will most likely buy the vehicle he showed us!

Ronnie Krc

From the greeting by Cindy to the paper work finished at 8PM I was pleased with the effort by all concerned. I had to return to have the Acadia detailed and was able to talk to service people that answered all my remaining questions. Remaining questions about the bill of sale document (which needs to be improved for understandability) was taken care of. Overall a great experience.

teresa mitchell

They were very friendly and very nice. They helped me out a lot. I will take my car back.

Molissa Boston

Trent Jones went above and beyond all expectations. I have never had such an easy car buying experience. I am very pleased with all aspects! Many thanks!!!