Received a Cajun Care package from this place. Really nice thought of the person sending it. Open it up to find beek jerky and Beef Sticks, hogshead cheese, Boudin burritos, Boudin Sausage and sticks of unlabeled meet in a casing. Ok I may be the only one who has no idea what this stuff is but if one person doesnt know thats enough for a company to have some kind of directions or explanation. The burritos were well labeled, "microwave 30 secs then flip and do 20." Got it boom! Not my fav but I'm glad I tried it. Beef Jerky, that's looks harmless enough, rip it open share it with friends, that was really Great! Now's the time to get adventurous, Hogs head cheese? Ok, time to google-find out this is cooked, ok whip out those crackers and give it a rip. Hey thats really good, ok. Well since that went well lets open the Boudin, Wow looks like really raw white sausages, ok deff have to cook those, put them away for later. Hey look at the only unmarked bag, well it looks like smoked beef sticks lets give it a shot. Not sure might be raw but it could just be the way it is, have another couple. Still not sure ask someone else to try-yup they are raw.
Call the company, "hey what do we have here in this box," considering you couldn't be bothered with including any instructions as to what was cooked and not. Well come to find out the white boudin sausages are in fact cooked according to the lady although I'm not sure I believe it. O hey and guess what those other things that are smoked and appear to be cooked, well they are not. So I ask what seems to be an overly obvious question/ statement. "Why wouldn't you bother to put cooked or not cooked on each bag." Her "People who buy this stuff know what it is." Me: "well this was a gift." Her "yea, I see that you're in NY." ME "So you know I didn't order it and it was a gift and I'm not from LA and you didn't think it would be helpful to label what was cooked." You wont believe this.... Her "people who order this know what it is." I never got loud or upset but it was clear at this point the (lack of) intelligence level I was having to try to make understand something so simple, and I wasn't prepared for this lesson in common sense. I mean come on you're in food service. I hung up the phone and went and labeled the 20 or so remaining items, guess how long that took. All of 30 seconds. Had this place bothered to do that this would be 5 stars I may order again in the future you can bet I would tell dozens of people about how good this place was. Even if they hadn't labeled and just bothered to even so much as try to empathetic to my concern it would have saved them this 1 star rant. But instead I will be describing a place that is so careless and has no concern for customer to safety anytime sausage or southern food or LA or anything of the such. Any chance I can to bring up how poorly this place labeled their product I will.